. Recovery Process

1 We collect the media from your premises and conduct a free, non-intrusive evaluation to determine the causes of data loss. We will notify you promptly with the results, provide you with a written quotation and confirm the next steps of your hard drive data recovery service before you incur any charges. Your authorization of the quotation is required for us to proceed with the full data recovery service.

2 Once we receive your written confirmation for data recovery services, the data recovery process will proceed according to your target file specifications and evaluation assessment. We shall request you to give us the names of target folders you need to recover.

3 Upon recovery, your data is taken through a strict quality control procedure. This process will ensure that our data recovery team has recovered the necessary target files that you have identified as most important. The quality control team will also test additional file folders to ensure your recovered data is in useable condition.

4 Once our quality control team has verified the authenticity of the recovered data, we will then take the necessary steps to properly package and return the data to you. In most cases your data will be returned on CD or DVDs, however we do offer various destination media options for a nominal fee should you require it.